PRIVACY POLICY

Your privacy

Makis Eleftheriou Ltd – as the owner of makiseleftheriou.com – is committed to protecting the privacy of our web site visitors and customers and their personal data. Once received, your personal data are kept safe in our records via an electronic platform which constitutes part of our company’s records.

By completing all relevant information for the purposes of placing an order with us, you automatically consent to the storage of your data in our company’s records.

We will not disclose or trans print information or any personal data about our customers to third parties except where it is required in order to provide a service to you – for example delivery of orders, customer research or where we have your permission to do so.

We will not forward your name, address, e-mail address, credit card information or any other personal information you have provided to us, to any third party (excluding partners of our network of online services) without your permission.

Transfers of your data

The data that we collect from you may be transferred to, and stored at, a destination outside Cyprus for data administration and hosting purposes. This transfer of data and information may be required in order to fulfil your order, process your payment details or provide other support services.

The best is done on our part to protect your personal data, but cannot guarantee the security of data transmitted to our site against all risks. However, we can ensure that once we have received your information, we use our security features to protect your data by trying to prevent unauthorised access.

If you wish to view, verify or modify the details you have submitted to makiseleftheriou.com you may do so at any time, by accessing your account information section or by contacting us using the contact information provided on this web site. We request proof of identity (e-mail address and password submitted upon registration) before we reveal information. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser’s password memory function as that would permit other people using your terminal to access your personal information.

Data that are still required to complete the services requested by you, especially the performance and completion of orders, cannot be deleted. The data will be deactivated upon completion of a delivery and/or refund, and furthermore will be deleted once the company policy for the retention of data is expired.

Third party sites

Our web site may contain links to third parties. If you follow a link to any of these web sites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these web sites.

We may use user data to create anonymous user profiles for purposes of market research, advertising or customised contents. As part of certain marketing activities, our service providers may obtain necessary data to process orders. They reserve the right to use this information only for their designated activities and are prohibited from sharing it with unauthorised third parties. You may object to any such use of your data by notice via post, fax or email to customerservice@makiseleftheriou.com

Cookies

COOKIES

A cookie is a small data file that is stored in your web browser, mobile phone, or tablet when you visit certain web pages, including the TIMS website.

They are useful as they allow us to use the encrypted information collected by them, to recognize you when you revisit our site and remember certain information about you, such as your name and email address.

We are committed to respecting and protecting your privacy and will ensure that all personal information collected by us is kept and treated in accordance with our Privacy Policy.

RETURNS POLICY

Refunding the Purchase

Once the return has been checked by our team and a refund is possible, you will receive an email regarding the returned items. We will refund you as quickly as possible and provided the returned items/goods bear the characteristics set above. Please note:

The refund is always credited to the purchaser’ s account. The time it takes to receive your refund depends on the payment method or your credit card provider. For more information on returns, please see our terms & conditions. If you require further assistance, please contact us on customerservice@makiseleftheriou.com

PLEASE NOTE THAT:

• Goods are offered subject to availability. In the event of non-availability of goods, we reserve the right to rescind the contract.
• Prices and manufacturers specifications are subject to change without notice.
• Claims for damaged goods must be notified within 24 hours of receipt. Please inspect goods immediately.
• Orders delivered may be subject to a delivery charge, click here to see Delivery Conditions.
• Signing upon delivery for goods means that you accept the goods into your care, and that they have been received complete and in undamaged packaging. You have the right to refuse damaged or incomplete parcels.
• We do not deliver to P.O. Box numbers.
• The company policy is to dispatch goods within 48 hours of receiving your order and/or confirming payment, however, this can vary subject to availability of stock. Times quoted are made in good faith, but shall not be binding. Makis Eleftheriou Ltd cannot accept responsibility for transport delays causing late delivery.
• Late delivery does not entitle you to refuse or cancel the order.
• The user will indemnify Makis Eleftheriou Ltd against all claims, liabilities, damages, costs and expenses, including legal fees which may or may not arise out of the use of information of any kind contained within this web site.
• All approved returns will be credited as soon as possible in the account and payment method as used for original purchase.

For any complaints please call (office hours : Monday to Friday 9:00-13:00, 15:00-19:00, Wednesday 9:00-13:00 and Saturday 9:00-14:00   or send an email to customerservice@makiseleftheriou.com

DELIVERY INFORMATION AND SHIPPING COST

Delivery Conditions.

1. Delivery in the areas controlled by the Republic of Cyprus:

Makis Eleftheriou Opticians delivers the products you have purchased, in all areas controlled by the Republic of Cyprus, using Geniki Taxydromiki COURIER.

Makis Eleftheriou Ltd – as the owner of makiseleftheriou.com- has a written & signed agreement with the above mentioned couriers regarding delivery of items.

Orders can be delivered:

• Delivery at your door by the above mentioned courier – Free of charge
• Pick up at courier’s office in your town – Free of charge

Makis Eleftheriou Opticians ensures each purchase during the time it is in transit, until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient for delivery purposes (for example as a gift) who is not yourself, then you accept that evidence of a signature by them (or delivery at that delivery address) is evidence of delivery and fulfilment by makiseleftheriou.com, and transfer of responsibility in the same way.

Orders will be dispatched as soon as the payment is confirmed and are usually delivered in max 2-5 working days at an agreed time of your choice. You will receive a call from the courier to confirm the time of delivery.

Please note that we do not deliver on Sundays and Bank holidays.

For more information, please contact us on customerservice@makiseleftheriou.com

Delivery Methods

Delivery at your door by the mentioned courier. Please see the Geniki Taxydromiki Courier Delivery Zones for available locations for delivery at your door. If your location is not listed in these zones the courier will contact you to agree the point of collecting your goods.

You can track your order at www.cyp.acscourier.net by entering your waybill number in the Track and Trace.

Your parcel will be delivered between 9:00 am – 5:30 pm Monday to Friday. The courier will contact you beforehand to confirm the delivery time.

2. Worldwide delivery:

makiseleftheriou.com also delivers the products you have purchased, worldwide, using DHL courier. In this case, shipping expenses will be applicable, and you will be required to pay the relevant fee relating to the country you wish for the order to be delivered.

Makis Eleftheriou Ltd – as the owner of makiseleftheriou.com- has a written & signed agreement with the above-mentioned couriers regarding delivery of items, and the shipping expenses applicable.

Orders can be delivered:

Delivery at your door by the above-mentioned courier Pick up at courier’s office in your town makiseleftheriou.com ensures each purchase during the time it is in transit, until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient for delivery purposes (for example as a gift) who is not yourself, then you accept that evidence of a signature by them (or delivery at that delivery address) is evidence of delivery and fulfilment by Makis Eleftheriou Opticians, and transfer of responsibility in the same way.

Orders will be dispatched as soon as the payment is confirmed and are usually delivered in max 2-5 working days at an agreed time of your choice. You will receive a call from the courier to confirm the time of delivery.

Please note that we do not deliver on Sundays and Bank holidays.

For more information, please contact us on customerservice@makiseleftheriou.com

Delivery Costs

For worldwide delivery, please see the DHL Delivery Zones for available locations for delivery at your door here.

Please see the DHL DELIVERY COSTS applicable here.

If your address is not listed in these zones the courier will contact you to agree the point of collecting your goods.

You can track your order at www.dhl.com by entering your waybill number in the Track and Trace.

The courier will contact you beforehand to confirm the delivery time.